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OUR SERVICE TEAM

Our team is comprised of full-time, highly trained, dedicated employees who work around the clock to provide patients with a proactive, professional approach to patient homecare 24 hours a day, 7 days a week, 365 days a year.

CUSTOMER CARE SPECIALISTS [CCS]

Our Customer Care Specialists understand that the initial assessment of each patient is also the starting point on a successful path to patient homecare. The process begins by carefully reviewing all aspects of an incoming patient’s needs before coordinating a well-designed sequence of care, ensuring every patient’s requirements are handled accurately and professionally. Our communication with patients, caregivers, primary care physicians, and case managers is always handled in a positive and professional manner.

Our highly trained Patient Care Representatives are committed to providing positive patient homecare experiences, always remaining helpful, courteous, and professional. In order to provide a comfortable and friendly approach, PCRs arrive in clearly marked Olidia Medical vehicles, uniformed in our signature Hawaiian-style shirts. Our Patient Care Representatives will not only deliver the required equipment and supplies, but will also take the necessary time to instruct the patient on proper equipment use.

Each of our Registered Respiratory Therapists are licensed and highly trained in all the equipment and respiratory services we provide. RRTs are available at all Olidia Medical offices, in addition to being mobile, to ensure our patients’ homecare needs are met in a timely, convenient, and friendly manner. The Registered Respiratory Therapists’ core responsibilities are to make sure the patient clearly understands how to use the respiratory equipment and to answer any questions or concerns that may arise about the therapy.